• General
  • Return Policy
  • Shipping & Deliveries
  • Payment Policy


    Succulent gallery provide services to you subject to the following conditions. If you visit or shop at succulentgallery.com, you accept these conditions. Please read them carefully. In addition, when you use any current or future succulentgallery.com, you also will be subject to the guidelines and conditions applicable to such service or business.

The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • You may not create a link to this website from another website or document without Our prior written consent.
  • f you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. Succulentgallery.com reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.
  • Your use of succulentgallery.com and its contents grants no rights to you in relation to any copyright, designs, trademarks and all other intellectual property and material rights, including succulentgallery.com Software and all HTML and other code contained in this site. Any violation of our trademarks will be liable for legal action.


 Our quality control begin right from the initial stage of propogation to the final stage of delivery.Return and Exchange of any Succulent gallery Product online or in-store is only possible under the following circumstances .

Damaged Goods:
Our products are carefully inspected before they leave our distribution centre; however, if you are still unsatisfied with your purchase please follow the instructions below. You must notify us via an email/Whatsapp/Call with your order number within 1 days of receipt of your purchase from succulent gallery.com. The request will, however, be entertained once the merchant has checked and determined the same at his own end. This should be reported within 1 day of receipt of the products. 
Please note: Purchased items cannot be returned on the basis of color, patterns or Size. There could be a slight variation in color depending on the product.

Incorrect Orders
In case you have received an item which is not what you had originally ordered, please e-mail/watsapp/call us with your order number within 48 hours.The Customer Service Team after looking into your complaint will take an appropriate decision.

Order Cancellation
Cancellations will be considered only if the request is made within 24 hours of placing an order. However, the cancellation request will not be entertained if the orders have been initiated the process of shipping them.
No return or cancellations are entertained for  promotional items and special occasional sales

 

  • Delivery  :The purchased products from succulentgallery.com will be shipped to the address provided by you in our website. Please ensure to verify the address entered by you before confirming your order to avoid incorrect delivery. . Your order dispatch time will be between 10.00 am to 6.00 pm unless otherwise specified. Succulentgallery.com is not responsible for delayed shipments in the event of service interruptions or failures caused by events, which are beyond the control of Succulentgallery.com.
  • We do not ship products out of India. For multiple products ordered the programme adds up the weight of all the units ordered and charges a single delivery fee.  However, the delivery fee is calculated separately when a customer orders different plants to be delivered at different locations. This is because the products are being sourced and shipped from different cities. 
  • Time Frame - We will always strive to deliver your products as per your schedule, however all products might not reach at the designated time. The delivery of your product is based on the type of product you have purchased. The orders placed during our business hours (India) will be shipped within 2 business days. Please note the: The delivery time can also vary based on the location as well. Customers can expect to receive their orders within 3 to 14 working days.
  • For domestic buyers, orders are shipped through registered domestic courier companies and /or speed post only.
  • No Deliveries on Sunday and National Holidays.

 

    Succulentgallery.com is proud to use EBS, Payu, PayTM and other online payment systems for fast, easy and efficient secure payments. All major credit cards are accepted.

PRICE 
Pricing for all the items available insucculentgallery is in the form of Rupees. 

BILLING
Billing is an important process while making a purchase. You must provide complete and accurate billing information when you place your order. The order will only be dispatched once the billing process is concluded. The customer copy of the bill will be attached to your package.

SECURITY
Succulentgallery.com places top most priority on the information you give us. For security purposes and as protection to our customers, all online orders are subject to credit card authorization and verification with the credit cardholder and issuing bank. succulentgallery.com reserves the right to cancel or delay an order due to verification process. Should this occur, an email notification will be sent to you.

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